- Twitter unsupported phone number help assurance full#
- Twitter unsupported phone number help assurance registration#
The seller is required to respond and provide either tracking information, delivery updates, or a refund. The seller responds to the buyer's report 30 calendar days after the estimated or actual delivery/collection date has passed.Once the estimated or actual delivery/collection date has passed.The buyer reports that the item hasn't arrived or was not available for collection Report an item that hasn't arrived Actions & time frames when the buyer doesn't receive an item
Twitter unsupported phone number help assurance full#
If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option.
Twitter unsupported phone number help assurance registration#
When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing.īuyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller.įor more information about buying and selling internationally, please see our policies on International selling and International trading.
Digital content, Intangible goods, Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs.Items paid for using any other type of payment method not listed above (such as bank transfer, cash, money orders, escrow services).Items paid for with multiple payments to the seller.eBay gift card or eBay voucher or eBay Bucks.If the purchase was completed on, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay siteĮligible payment methods, excluded items, additional exclusions.You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order.You may not seek resolution for the same issue by another resolution methodĪs a seller, for transactions where eBay Money Back Guarantee applies:.The item may not be an excluded item or subject to any additional exclusions and.You must meet the requirements specified in this policy, including taking action within the required time frames.You must complete and pay for your purchase on using an eligible payment method at checkout.
Help a buyer with an item that hasn't arrivedĬoverage, eligibility requirements, and exclusions.Get help with an item that hasn't arrived.Need to report a problem or not sure about the next steps?